Patient Reviews

I feel compelled to take this opportunity to write to you today regarding the service that I received from The Palm Bay Hearing Aid Center at 490 Centre Lake Dr. in Palm Bay Florida. As a practicing dentist, the dental drill had diminished my hearing and required me to obtain hearing aids. My audiologist suggested that I should try what he felt was the best hearing aids on the market and recommended Phonak. I had been his patient and a Phonak user for well over 25 years. Unfortunately, my audiologist moved to Hawaii and I was left to find another. For three years I was continuously discouraged by several audiologists who attempted to fit me with other brands and only seemed to be interested in supplying me with their most costly units. A web search brought up The Palm Bay Hearing Aid Center and I called for an appointment. From the moment Melanie, the receptionist, answered the phone I felt that I may have finally found an honest and understanding office. All too often we only hear the complaints, however, I wish to inform you that Palm Bay Hearing Aid Center is the best of the best. Both Doctor and receptionist treat you as family and in my estimation go well beyond rendering service but extend themselves, and truly care about fulfilling each patient’s individual needs and desires. Dr. Roberts should be considered Phonak best representative. His excellent service, product knowledge, recommendations, and masterful programming have brought my hearing aids to top performance. This is an office that Phonak should be extremely proud of.

Dr. Jack G 

One of my hearing aids went out stop working completely I am down here in Florida and vacation from upstate New York, I called this place told him I had issues with my hearing aids they told me to come right over she was awful friendly and polite, I could see her smile through the telephone, I got there and instantly I felt so relaxed and comfortable, He came right out took both of my hearing aids and within minutes he was back and had them cleaned and working again, totally exceeded my expectations if I could be more than completely satisfied with an experience these people have definitely done it to me so thankful I came across them.

John W.

Needed to get the ear mould on my hearing aids changed out they helped me out, was quick and now I'm hearing well again. Highly recommend them.

Gary M.

Outstanding service. I purchased my hearing aids while living in another city but needed repairs made after relocating to the Palm Bay area. Their entire staff could not have been any more helpful in getting my hearing aids repaired and returned to me.

David B.

Dr. John and his staff are the most professional. I highly recommend them for all of your hearing needs. I couldn't be happier with their services, care and professionalism.

Kim B.

Excellent service and really nice people!

Terri S.